Behavioral Health and Telemedicine for
Higher Education

The future of behavioral health and telemedicine is here. Brace yourself for a journey into a world where members can seamlessly connect with licensed behavioral health specialists and healthcare providers around the clock, from any corner of the globe. The care you've been waiting for has finally arrived!

Have an Emergency?

Urgent situation? ALC One is your lifeline to instant support from a behavioral health or medical specialist, available 24/7. It's essential to remember, though, that ALC One is not an emergency medical hotline. In case of a medical emergency, please dial 911 or seek immediate assistance at your nearest ER.

Questions about ALC One?

Below are answers to some frequently asked questions.

Not feeling well? Now is the best time to get better!

What types of services are available with ALC One?
ALC One offers an array of services designed to meet your needs 24/7. These include immediate counseling, therapy, and psychiatry sessions, all available in the moment. Additionally, depending on your institution's plan, you may have access to telemedicine, wellness coaching, laboratory services, coverage for prescription medications, and a host of other wellness resources.
Why would I see a therapist or doctor online?

ALC One empowers you to regain control of your well-being, regardless of your location or the hour of the day. With us, you can access immediate, in-the-moment behavioral health support from experienced master's level counselors 24/7. It's important to note that the demand for in-person therapy or psychiatric appointments has surged in recent times, resulting in wait times that can stretch as long as 6-8 weeks.

However, there's no need to wait when it comes to your mental health. With ALC One's telemedicine and urgent care services, you can connect with professionals swiftly, breaking down the barriers of time and distance. We're here to ensure you receive the care and support you need precisely when you need it, helping you take the first steps toward a happier, healthier you.

If my condition cannot be treated through ALC One, can I still discuss it with a doctor?

If you find that your condition is not something ALC One can directly treat, you're still in luck! In non-emergency situations, many institutions include telemedicine as part of ALC One. This means you can engage with a medical professional who can offer valuable medical advice, discuss your condition with you, and guide you through potential treatment options.

And here's an additional bonus: with our comprehensive telehealth program, we provide access to a Healthcare Liaison as well. This expert can assist you in navigating the healthcare landscape, ensuring you receive the best possible care and support for your unique needs."

Do I need to schedule an appointment?
Absolutely not! With ALC One's Academic Student Assistance Program, behavioral health support is available round the clock, 24/7. You can connect with a master's level counselor anytime by calling (866) 882-0343 to discuss any concerns you may have. If it's determined that ongoing therapy or psychiatry would be beneficial, our counselor will guide you through the process of scheduling an appointment with a specialist who's best suited to address your specific needs and concerns. You can also schedule an appointment via the member portal or the mobile app. We're here to make it as seamless as possible for you. Furthermore, if your institution offers telemedicine as part of ALC One, you have access to healthcare providers in all 50 states with no appointment required. This means you can receive the care and support you need, no matter where you're located. Your well-being is our priority!
Is my online doctor visit private and secure?

Absolutely, your online doctor visit is treated with the utmost confidentiality and security. ALC One is purposefully crafted to ensure your privacy, and it strictly adheres to HIPAA regulations. This means you can have complete peace of mind while consulting with a doctor online, knowing that your information is kept private and secure throughout the process.

What is ALC One NOT for?

ALC One is a valuable resource for various non-emergency medical and behavioral health concerns. However, it is essential to understand that ALC One is not intended for addressing serious or life-threatening conditions, including but not limited to:

  • Chest pain
  • Neurological symptoms suggesting a stroke
  • Difficulty breathing
  • Dizziness or loss of consciousness
  • Sudden bleeding
  • Choking or gagging
  • Severe Hypertension
  • Hemorrhoids
  • Head injury
  • Possible broken bones
  • Cancer
  • Suicidal thoughts or intent
  • Homicidal thoughts or intent
  • Schizophrenia or hallucinations

If you experience any of the above symptoms or have other serious medical concerns, please do not hesitate to call 911 or immediately seek assistance at the nearest emergency department. Your safety and well-being are our top priority.

Who are the providers on ALC One?

We have one of the largest networks of counselors and physicians in the nation to ensure convenient care anywhere. A thorough review of medical licensure, training, education, work and malpractice history is performed every two years by a national third-party credentialing agency in accordance with the National Committee for Quality Assurance and the Utilization Review Accreditation Committee guidelines. With an average of 15 years of behavioral health, internal medicine, family practice or pediatrics experience, you can rest assured each physician is properly licensed in your state, board-certified and verified by the National Physician Data Base and the American Medical Association. All intake counselors are Master-Level Clinicians.

Can a doctor on ALC One prescribe medication?

Yes, if a physician recommends medication as part of your treatment plan, the prescription will be digitally sent to the local pharmacy of your choice.

Please note that although a physician can prescribe appropriate medications to treat your condition such as antibiotics, antihistamines, and maintenance medicines, our physicians do not prescribe lifestyle drugs, medications regulated by the Drug Enforcement Agency or those that pose a potential for abuse or addiction.

Can a doctor on ALC One order a prescription refill?

Our experienced psychiatrists and doctors on ALC One will thoroughly review your health history and evaluate whether a prescription refill is a safe and appropriate course of action at the moment. In some cases, they may determine that an in-person visit with your primary care physician is necessary.

It's important to note that the decision to approve a prescription refill, as well as the quantity prescribed, is solely at the discretion of the doctor. To facilitate this process, please provide any relevant information about your health history and current condition, such as recent lab test results or blood pressure readings. Your doctor will use this information to make the most informed and suitable decision for your healthcare needs.

Can I get a sick slip or doctor's note from ALC One?

Certainly! If it's deemed appropriate during your consultation, the doctor can provide you with a sick slip or a doctor's note. This document will be securely uploaded to your ALC One account for your convenience. You can access it by navigating to 'My Account' and then selecting 'My Documents.'

In case you encounter any difficulties while attempting to print the note from a mobile device, you can alternatively log in via the desktop version to access and print it directly. We aim to make managing your healthcare as convenient as possible.

What should I do if I am experiencing a medical emergency?

If you find yourself in the midst of a medical emergency, please do not hesitate to call 911. Telehealth is not suitable for addressing urgent or life-threatening situations, and your safety is our top priority. Seek immediate assistance from trained medical professionals by dialing 911.

I have a question that is not listed here. Can you help me?
Absolutely, we're here to assist you! If you have a question that's not listed here or need any kind of support, don't hesitate to reach out. You can contact us at (866) 882-0343. Our team of highly trained health service specialists is available 24/7 and ready to assist. Your well-being is our priority, and we're here to provide the support and information you need.